Terms and Conditions

School Bus Bookings  

From September 2023 bookings can only be made for daily journeys every day of the term.

Parents/guardians must place bookings via the Crosfields home to school transport website. The booking window will open for bookings ahead of each term. Sufficient notice for placing bookings will be provided to parents. 

The School offers places on its bus service, based on bookings and payments being completed, on a first-come, first-served basis. The school will do its utmost to accommodate all requests for use of the service.

Journeys booked but not taken are non-refundable.  

Amendments / Cancellations 

Amendments to bookings (for example: frequency, route, pick-up location, or drop-off point) should be made by emailing crosfields@studentsafe.com.

All bookings are termly and will be required to be booked in advance of each term. If you wish to cancel your child's bus provision part way through the term, you will still be charged the full amount for the remainder of that term. 

Use of the Service 

Students can only travel on the route for which they are registered. 

Parents/guardians are asked to remind their children that when travelling on the school buses they remain bound by the School’s Behaviour Policy.

Parents/guardians are asked to remind their children that they must abide by the school’s Student Code of Conduct (detailed below).

Please note, this service is only available to students in Year 3 and above. 

Changes to Service 

The School reserves the right to make route alterations after publication but will provide notice of any such action. 

Payment and Charges

Within each route, you will see the stops. Here, each stop has a price associated with it, and that price is in the stop name. This is a one way cost.

During the summer holidays, the Crosfields booking portal will be live for parents to book regular journeys. During this time, ad-hoc bookings will not be allowed.

Prices will increase for ad-hoc bookings and these bookings will be made available on the portal at the start of term.

The school encourages regular journeys on the bus routes and bookings to be made during the school holidays.

Costs will increase for ad-hoc journeys. Please refer to the table below to see what this increase will be:

Advertised cost per stop (regular journeys) Bookings to be made during school holidays	Ad-hoc cost per stop Bookings to be made for ad-hoc bookings when term starts
£4.50	£5.50
£5.75	£6.75
£7	£8

 

Ad-hoc journeys are subject to availability, as regular travel will be booked first.

Your booking portal will be live until 4th September 2023, allowing you to make regular bookings.

Billing will be issued by the school thereafter.

Lost Property 

Should a student leave any item on a school bus then parents should contact StudentSafe via email on crosfields@studentsafe.com to report the loss providing the bus route and a description of the item(s). 

StudentSafe will contact the bus company to find out if the item has been found. Students can then collect the item, ideally on the next school run.

Student Code of Conduct 

Students must: 

• Be ready to board at the allotted time. If late, the bus will be unable to wait. 
• Travel on their registered bus only. 
• Be polite and respectful to the driver and all other passengers at all times. 
• Follow any instruction from the driver without question – it is for their safety and the safety of others. 
• Stay in their seats with seat belts fastened. 
• Look after their belongings and keep them in a safe place. 
• Take litter off the bus. 

 Students must not: 

• Distract the driver, except in an emergency. 
• Leave any items on the bus. 
• Ask to be dropped off anywhere other than their agreed stop.

Contact Details 

If you have an urgent query about your child’s bus route during service, then please contact the StudentSafe control centre on 0118 23039790. This telephone number is staffed during term time from 07:00 to cover travel into school and until 19:00 to cover all end of day transport.